When upgrading Win98/Me to WinXP, you get one of the following messages:
“Fatal Error:
Setup Cannot Continue. Please Contact Microsoft Technical Support.(Error: 3E6h)”
or
“WINNT32 this program has performed an illegal operation. WINNT32 caused an invalid page fault in module KERNEL32.DLL”
Translation:
This message indicates that a software application or a device caused the Setup program to crash. The second message indicates that another application or program tried to access the same area of memory assigned to KERNEL32.DLL, one of the critical Windows DLL (dynamic-link library) files.
Solution:
If you have any of the following programs or hardware devices,
• System Restore Remover Pro by Definition Software
• Intuit Quickbooks
• Dell Dimension 8100
• Echo Audio sound card
Microsoft recommends that you take some actions before continuing. Remove both software programs using Add/Remove Programs.
The System Restore Remover Pro works only with WinMe, so you won’t be able to use this program with WinXP. Intuit’s Quickbooks is compatible, but Microsoft advises that you remove the program, complete the setup process, and then reinstall it once WinXP is up and running.
If your Dell Dimension 8100 has a Turtle Beach Santa Cruz sound card installed, browse to the C:\DELL\DRIVERS\r33637 folder and check for two installation files for the sound card’s drivers, both called Setup.exe. These files are found at C:\ DELL\DRIVERS \R33637\9x\Setup.exe and C:\DELL\DRIVERS\R33637\NT\Setup.exe; rename both programs to Setup.old.
If you have any of the Echo Audio sound cards we mentioned above, upgrade their audio driver to version 6.0 or higher. Go to www.echoaudio.com to get the files and instructions for installing them.
If the steps outlined above don’t solve the problem, perform a clean boot in Win98 or WinMe as we described above and restart the setup process. If Setup still reports the error, unplug all peripherals that are not required to start your computer and restart the setup process. Microsoft even recommends that you clean your installation CD-ROM before proceeding.
This issue brings up an important question:
Should you upgrade to WinXP on top of your Win98 or WinMe installation or should you perform a clean upgrade? The short answer is no.
“Fatal Error:
Setup Cannot Continue. Please Contact Microsoft Technical Support.(Error: 3E6h)”
or
“WINNT32 this program has performed an illegal operation. WINNT32 caused an invalid page fault in module KERNEL32.DLL”
Translation:
This message indicates that a software application or a device caused the Setup program to crash. The second message indicates that another application or program tried to access the same area of memory assigned to KERNEL32.DLL, one of the critical Windows DLL (dynamic-link library) files.
Solution:
If you have any of the following programs or hardware devices,
• System Restore Remover Pro by Definition Software
• Intuit Quickbooks
• Dell Dimension 8100
• Echo Audio sound card
Microsoft recommends that you take some actions before continuing. Remove both software programs using Add/Remove Programs.
The System Restore Remover Pro works only with WinMe, so you won’t be able to use this program with WinXP. Intuit’s Quickbooks is compatible, but Microsoft advises that you remove the program, complete the setup process, and then reinstall it once WinXP is up and running.
If your Dell Dimension 8100 has a Turtle Beach Santa Cruz sound card installed, browse to the C:\DELL\DRIVERS\r33637 folder and check for two installation files for the sound card’s drivers, both called Setup.exe. These files are found at C:\ DELL\DRIVERS \R33637\9x\Setup.exe and C:\DELL\DRIVERS\R33637\NT\Setup.exe; rename both programs to Setup.old.
If you have any of the Echo Audio sound cards we mentioned above, upgrade their audio driver to version 6.0 or higher. Go to www.echoaudio.com to get the files and instructions for installing them.
If the steps outlined above don’t solve the problem, perform a clean boot in Win98 or WinMe as we described above and restart the setup process. If Setup still reports the error, unplug all peripherals that are not required to start your computer and restart the setup process. Microsoft even recommends that you clean your installation CD-ROM before proceeding.
This issue brings up an important question:
Should you upgrade to WinXP on top of your Win98 or WinMe installation or should you perform a clean upgrade? The short answer is no.
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